Membership Terms of Service

Private Practice Surgery – Membership Terms & Conditions

Our core ethos for Private Practice Surgery is to help consultant doctors, surgeons and physicians grow a healthy private practice through better marketing. This document details from the outset the way in which we will deliver our services to you. If you are planning to join Private Practice Surgery, (“the Membership”) then you must read these terms and conditions in full prior to purchasing.

1. Membership Terms & Conditions (‘Terms’): Key Details

These Terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these Terms. The Terms set out below apply to the services offered by Private Practice Surgery. Please read them carefully as they affect your rights and liabilities under law and set out the Terms under which Private Practice Surgery (“we”, “our” or “us”) provide services to you, as purchaser of the Membership. These Terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.

Please be aware that we may update these Terms at any time. Your continued use of the Membership indicates your acceptance of the terms and agreement to any changes.

2. Membership Outline

Private Practice Surgery is a membership platform for Consultant Doctors, Surgeons and Physicians in private practice who want to grow their business through marketing. Membership is an ongoing commitment where you can get regular support and guidance.

The aim of the membership is to provide training, resources, support and community around the topic of marketing and promoting a medical private practice. It is specifically designed for medical Consultants, and not other healthcare professionals operating in private practice, such as physiotherapists and osteopaths, as examples.

3. Eligibility

This membership is suitable for medical consultants who practice privately, or plan to soon. This typically means a qualified doctor or surgeon with practising privileges at a private hospital or clinic.

4. Membership Specifics

There are four main elements to the Membership:

  1. Training courses
  2. Downloadable guides and resources
  3. Monthly Q&A Sessions
  4. A members-only forum

      Training courses

      Training courses will be led by one of the Private Practice Surgery team, typically Chris Rogers or Carolyn Watson. From time to time they may also be joined by other speakers appointed by Chris Rogers, or external expert speakers where appropriate.

      Members will have instant access to the training courses. New courses and training will also be instantly available and accessible via the member dashboard, library and learning management platform.

      The information and guidance shared will be based on the marketing training, qualifications and experience of the trainers, and their experience in the healthcare marketing sector.

      Monthly Q&A Sessions

      Each month you will get the chance to ask questions about marketing your private practice. Every member will get the opportunity to ask questions during the live event, and members will also be able to ask questions in advance if they are unable to attend. Questions should be submitted in advance in the community forum.

      Downloadable guides and resources

      In addition to the training courses and monthly Q&A sessions there will be additional training resources available for members to consider in their own time. We have a ready-made library of content that will be continually and routinely added to. The library includes checklists, guides and other video training, as well as a Divi website layout that can be used for your own website.  For best results you should work through the Marketing Foundations Pathway in your own time. Failure to do so may limit your ability to learn from the tips and guidance shared in the live sessions. The content of all resources and training will be provided in English, translations are not available.

      A members-only forum

      You will have access to a members-only forum to support you during the Membership. The intention of the forum is to provide community support and a network of individuals at a similar stage of their private practice and who are facing similar challenges.

      From time to Chris Rogers may post and offer support in the forum but there is no guarantee that posts will be responded to immediately or that forum mailboxes will be monitored.

      Please be advised that whilst we hope that you will be able to utilise the forum, we make no guarantees as to the availability and/or the content within it at any time. Therefore, always ensure that you have back-up copies of any information shared within the forum.

      5. Behaviour

      It is requested that at all times your behaviour towards others is polite and respectful. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the Membership with immediate effect.

      Each person is responsible for their own behaviour and we will not be held responsible for the behaviour or actions of any other Members.

      6. Membership Fees and Payment Terms

      The cost of the Membership is set at the time you subscribe and is currently exclusive of VAT. On subscription, you will agree to monthly payments via our payment gateway, Stripe.

      The Membership is an ongoing monthly or annual subscription and payment will be taken on the same day each month or year.

      We reserve the right to change the content and delivery of the services within the membership and the associated price point at any time. Should we do this we will provide advance notice so that you can decide whether to consider your subscription. We shall never increase your membership fees without providing at least 28 days’ notice and without providing you with advance notification.

      7. Refunds and Cancellation

      It is our aim that you will be completely happy with the Membership and grow a successful private practice through marketing. However, we appreciate that there may come a time when you wish to leave the Membership.

      As you have instant access to the Membership resources you will not be entitled to a refund of your subscription fees should you join and then wish to leave, unless we make such an offer on the sales page. Please consider the detail of the Membership carefully before purchasing and get in touch to ask any questions about suitability. You will not be entitled to a refund if you change your mind. Your statutory refund rights are not affected.

      Should you wish to cancel your Membership you can do so at any time. You will continue to have access until the end of current payment period.

      We reserve all rights to cancel the programme / membership for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month or year as applicable.

      Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect:

      • If you fail to pay your Membership fees by the relevant due date;
      • If you commit a repudiatory breach of the Terms of this agreement;
      • As decided at our sole discretion from time to time

      8. Contact and Schedule

        It is the intention that the Membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.

        Throughout the Membership we will be available by email during working hours (9am – 5pm), with an expected response time of two working days.

        You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the Membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

        9. Disclaimers

        We make no guarantees or claims as to the success of any member. Each individual is unique and their abilities are unique to them. The aim is that we help you improve the marketing of your private practice, but we cannot guarantee you an increased number of patients.

        All training provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the Membership.

        We are not responsible for any loss of opportunity or any investments which you make. No content in this Membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately.

        We ask that all members in the Membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the Membership.

        10. Limitation of Liability and Indemnification

        To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised in advance of the possibility of such damages).

        If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the total of any fees with respect to the Membership received by us from you, during the 6 months preceding the date on which the claim arose.

        Nothing in these Terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law.

        You agree to indemnify, defend and hold us, our subcontractors and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.

        11. Privacy and Confidentiality

        Your privacy and protection of your personal data is important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an on-going basis thereafter.

        Your personal data is protected as set out in our privacy policy which can be found here: https://privatepracticesurgery.co.uk/wpautoterms/professional-privacy-policy/. By providing your personal data you agree to the terms of our privacy policy.

        During the course of the Membership you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.

        You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.

        Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personal identifiable information will be captured.

        Your log-in details must remain confidential, and you must not disclose this information to a third party, without our express permission in writing. If you know, or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately and provide notification of the same as soon as possible to: admin@privatepracticesurgery.co.uk

        12. Intellectual Property

        During your time as a Member you will be provided with training, resources and support to grow your private practice through marketing. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate or provide copies to third parties. We retain and reserve all of our copyrights.

        13. Non-Compete

        You agree that whilst in Membership, and for a period of 6 months following termination or cancellation of your Membership, you shall not use the confidential information revealed to you for any commercial purpose. In addition, you shall not elicit or entice away any current or potential members by sending “Friend Requests” or otherwise targeting them. You also agree not to become involved in any capacity with any business concern which is in, or tends to be in, direct competition with us.

        14. Force Majeure

        Where either party is prevented from or delayed in carrying out its obligations under these Terms, due to circumstances beyond their reasonable control including, but not limited to, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, pandemic/epidemic, lock-outs, strikes or other employment disputes, performance of their obligations shall be postponed until these circumstances end.

        15. Waiver

        In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and / or remedies available to us.

        16. Errors and Inaccuracies

        There may be information within our Site or the Membership which contains typographical errors, inaccuracies or omissions relating to the service delivery, pricing or promotion of the Membership. We reserve the right to correct or amend any errors without prior notice.

        17. Jurisdiction

        These Terms are governed by the laws of England & Wales. The English Courts have exclusive jurisdiction over any matter and proceedings arising out of the Membership.

        18. Complaints

        It is our aim that you are completely satisfied with the Membership. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint about the Membership this should be made to made in writing to Chris Rogers at chris@privatepracticesurgery.co.uk.

        19. General

        We intend to rely on the written Terms set out in Terms and Conditions for the services that we provide to you in delivery of the Membership. These written Terms shall constitute the entire agreement between us.

        Should there be any conflict between these Terms and any Membership hosting platform or payment gateway, these Terms shall prevail.

        If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).

        No provision within these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

        We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

        Frequently Asked Questions

        1. What happens if I can’t make a live session?

        Attendance of live sessions is your decision, and we do not require/mandate that you need to attend in order for you to benefit from the membership. As far as possible, any live training or Q&A sessions will be recorded and the link to watch will available from inside the membership. From time-to-time technology may fail and the recording may be unavailable or of poor visual or sound quality, but we do aim to record all live sessions. For the avoidance of doubt, there will be no refunds available for any missed sessions.

        2. What if I need additional support?

        From time to time, we may offer additional support in the form of 1:1 support or guidance – but this is not guaranteed as our members are our priority. If you would like additional support, please contact us directly. Additional charges will apply.

        3. What if I am ill during the Membership?

        If you are ill or unable to attend a live session for any reason you will be able to watch the recording of that session. If you are ill for an extended period, please let us know and we will support you wherever we can.

        4. Is the Membership suitable for everyone?

        This membership is best suited to medical consultants who practice privately, or plan to soon. This typically means a qualified doctor or surgeon with practising privileges at a private hospital or clinic.